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Frequently asked questions about our scheduled maintenances.
Home / Office / Corporate. |
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Scheduled maintenances: |
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Before you begin or sign
any contract with Protechzone, your system(s) must be "Out of
warranty". After warranty period has been finished our
maintenance service include, software, email, internet problems,
crashing computers, hardware failures, viruses, error messages,
updates, upgrades, installations, and troubleshooting. We strongly
recommend that the customer administer all system backups of
essential data before having systems or components worked on. |
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Can i
cancel a contract? |
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You can stop or cancel the contract by anytime. For this case, will
calculate the remaining months and all related amount that has been
paid from your side,
and so on you will get the 50% of the payment for the remain months. |
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Can i
have the maintenance period less than one year? |
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You can have a contract with minimum 6 months not
less. |
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How
many times will Protechzone visit for monthly maintenances? |
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Once the maintenance contract has been agreed from both
sides, Protechzone will visit you whenever you experience any
type of problems. |
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Does Protechzone can available as stable IT in our company ? |
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Yes, we
can also provide a service such as being a stable IT in your
company. for this option you have to make notes about some
important points. We must have our standalone office in your
company as well as our work business days will be 3 times
per week with a charge of 150 US
Dollars / week. |
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Does
maintenance contract include hardware replacement? |
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Yes. Any signed contract
include hardware replacement as, main board, CPU, Graphic
card, Screen, DVD writer and any additional hardware.
All kind of hardware prices should be completely settled by
client / company side before any changes. |
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What is Data Recovery? |
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When the worst has
happened, you've lost your hard drive and or your data, If your
systems still under maintenance, don't touch or install anything
over and over because this can let our job harder. Otherwise things
can be recoverable. Another reason not to reinstall is that an
integrity scan of your media should be done by our side after the
problem has been fixed, to ensure it won't happen again. |
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Does the
contract include repair office equipment such as copiers and fax
machines? |
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Our maintenances are
limited to computer and its extra related hardware's. Repairs for
office machinery other than computer hardware can be coordinated
through the Purchasing Department. |
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Does
Protechzone provide a warranty for work they have performed on my
equipment? |
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We warranty maintenance
works for 30 calendar days. For new hardware replacement warranty
included one year. |
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Does the
contract
cover electric shocks on our systems? |
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No ! we wont warranty any damage can occur to your systems, due to
non stable electricity.
You must have backup UPS. |
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How can
I find out if my machine is under a maintenance contract? |
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The business manager, or
company owner should have information on which machines are
covered under a maintenance contract. If this information is not
available to you, please contact us. |
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How can
I get my computer repaired if it is still under manufacturer
warranty? |
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We recommend that the manufacture warranty finish
before we touch any system. Other cases if the system warranty by
protechzone we are responsible of it. Otherwise canceling a warranty
of third party manufacture , will be depending on your
agreement, and we must not be held any responsibility. |
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In what
method will Protechzone accept payment of the maintenances? |
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Annual
maintenance that begin from the date of the
signed contract, it's price will be cash in
advanced or cheque or money transfer. Please note
that payment must be validated 100% before any type
of maintenance begin. |
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Licensed
or Licensing Software's: |
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For corporate and home
usages, depended on your agreement we can bring the original
products for your business or can license the software you need such
as Windows, Office, Antivirus and other products. We recommend to
not illegally copy on any type of media for any reason. In
additional of these, your company server operating system must be licensed, otherwise we are not responsible
of any updated data from the internet that might damage your
operating system. |
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Who will
have the full administration? |
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Our contract based on
computer maintenances responsibilities, therefore only Protechzone
will have the administration. |
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When
does my maintenance contract expire? |
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Maintenance contracts
expire exactly at the expiration date of the pre signed contract. |
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When
should I renew the contract for next year maintenance in order to
guarantee continuous service? |
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Every year, Protechzone
will remind you the contract Renewal before one week of expiration,
by a letter, email or phone call. |
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Will i
have a copy of the contract? |
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Protechzone will give you the original signed contract to the
client, and will have
the rights to have a copy of the contract that has been made between
us. |
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Fast
communication method in these maintenance period |
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Each
signed
contract include one web mail (client@protechzone.com) so that we
can be in more easy communication together as well as you can grow
your business in more professional way with others. Additional web
mail will cost annual 120 US $. |
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Will Protechzone repair my home computer? |
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Protechzone will repair
personal home computers. Please note that home services totally
excluded the office or company maintenance contract. To schedule
service for personal equipment, please contact us directly by
calling: 9613 - 266030 |
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